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IT Executive ( 1-4 years )

Organization :Nexus Connexions Pvt Ltd
Location :Kolkata
Date Posted :2012-01-21
Salary :7000-10000
Vacancy :3
Functional Area : IT/Telecom - Hardware
Desired Candidate Profile
Experience :1 to 4 years  
Qualifications :Graduate  
Key skills required :hardware & networking  
 
hardware networking jobs
 
Company Profile
Nexus Connexions specializes in providing Customer Care Solutions, Data Management Systems & being a Total Solution Provider for our valued clients keeping in mind customized requirements of our principals and having focus on the technological aspects for quality and timely delivery. Nexus Connexions offers specialized services that combine Voice Communication, Data Communication & Data Processing. Hence we can provide a dynamic customer support interface, with the backing of trained & qualified Contact Care Agents, these together provide a very cost effective CRM Solution, which is critical in today’s economic environment. As a Total Telecom Service Provider NEXUS CONNEXIONS demands highest level of excellence from its people. Most of our Engineers hired through employee referrals and extensive interviews. Area of expertise is the key factor in our strategies. We at NEXUS CONNEXIONS strictly believe in specialization of the job. Hence, we see to it that only a person with exclusive expertise in certain field given that particular job. Understanding the revolutionary technical enhancement and everchanging faces of the telecommunication, our people constantly exposed to newer versions of the technologies through seminars, meetings, and exclusive training sessions conducted by the recognized experts. We at NEXUS CONNEXIONS are highly dedicated and talented engineering workforce with deep knowledge, multiple skill-set and the right attitude, An effulgent group of professionals with a high background and rich experience backed by result-oriented technocrats that has grown from a medium unit to a modest company catering to a wide range of clientele A symbiosis of talent committed itself to strive for total customer satisfaction by consistently rendering quality assured services that meet the customer requirement and confirms to specific standards. • SERVICES Nexus Connexions offers a variety of services that range from occasional promotional support to complete outsourced call center solutions. In a world full of call centers catering to any tele service related function Nexus Connexions has chosen to focus on providing Consumer Affairs and Consumer Affairs ancillary support services. With Consumer Affairs as its business focus, our contact agents are trained consumer affairs professionals, not receptionists or telemarketers. They have the product knowledge and expertise to answer questions, solve problems, and respond to consumer complaints  The reasons for companies to move towards outsourcing:  Gives you more time to focus on & foster your core competence  Eliminates your investments in ever changing technology, thus access to world class technology  Helps you maintain a high level of service for your customers  Relives you of the strain of hiring, training and staffing new employees  Reduces your overhead costs  Free Internal resources for other purposes  Accelerate reengineering benefits  Function difficult to manage / out of control  Make capital funds available  Share risks  Cash infusion  Improves company focus • MAJOR AREAS WHERE COMPANIES OUTSOURCE:  Administration  Printing and reprographics.  Mailroom.  Records management  Customer Service  Field service  Field service dispatch  Telephone customer support  Customer service information systems  Sales and Marketing  Direct mail  Telemarketing  Reservation and sales operations • FOCUS We draw our vast experience in call center activities by virtue of providing following different solutions to our clients and are experienced in the following:  VOICE o OUTBOUND SERVICES  Outbound traffic for tele-marketing & product launches  Market survey & Research  Credit verification  Collections, Credit & bill chasing  Relationship & account management  Lead generations & Follow Ups  Sales Support  Database Development  VAS Upselling.  Product Marketing. o INBOUND SERVICES  Domestic third party customer support center/helpdesk  Query handling (Customer/ Technical / Mail Order / Marketing)  Reservations  Short term promotional responses  Dial in polls  Contests, event registrations  HUMAN RESOURCES Human capital is worth its weight in gold. We understand the importance of a thorough team in a business area such as ours. Nexus is proud of its workforce of young, dynamic executives. Our entire team has prior CRM knowledge and multiple language skills. Average age hovers around 26, and both sexes are equally represented. Co-curricular are encouraged, the team has participated and fared well in various inter-corporate competitions.  MANAGEMENT BRANDWITH Neeraj Poddar. | Director. (Client Servicing & Business Development) Swati Poddar. | Director. (Finance & Operations) Suruchee Agarwal. | Head – Business
 

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